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Course Dates (9am to 4pm)

 
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Course Description

AN INDISPENSIBLE 2 DAY WORKSHOP FOR ALL MANAGERS, SUPERVISORS AND BUSINESS LEADERS.

As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.


 

What We will Cover

 

If you are tired of applying dead-end solutions to recurring problems in your company, this two-day workshop should help you reconstruct your efforts and learn new ways to approach problem-solving, and develop practical ways to solve some of your most pressing problems and reach win-win decisions.

 

You will Benefit By

 

  • Increase your awareness of problem solving steps and problem-solving tools

 

  • Distinguish root cause from symptoms to identify the right solution for the right problem

 

  • Improve your problem-solving and decision making skills through identifying your own problem-solving style

 

  • Improve your ability to participate in and communicate about a collaborative problem-solving process

 

  • Recognize the top ten rules of good decision making

 

You Will Learn:

 

·         Practical application in problem solving

 

·         Define a “problem”

 

·         Describe the ideal problem solver

 

·         Identify the types of problems encountered

 

·         The Problem Solving Model

 

·         Using fishbone analysis

 

·         Problem-Solving Toolkit

 

·         Facts vs. Information

 

·         10 Ingredients for Good Decision Making

 

·         Gradients of Agreement

 

·         The Decision-Making Process

 

·         Decision-Making Traps

 

·         Problems as Given/Problems as Understood

 

·         Types of decisions (including bad ones!)

 

·         Implementing a Decision

 


 

  

Computer Training Courses, SoftSkills Seminars & Access Database Development

Computer Help is a division of MPM Skills Development Inc.
Toronto, Ontario, Canada.

Phone: 416.494.4912, Fax: 416.494.9952

www.Computer-Help.ca

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