Course Description
Anger and the ensuing
conflicts it spawns has become one of the biggest problems in the workplace.
This important one day
workshop is all about acquiring, in a step-by-step format, the skills you
need to better manage anger - your own anger, the outbursts of your
employees, or the anger a client might unleash.
Recognize and
understand how anger undermines and destroys the bridge to the things you
need to succeed - Co-operation, Creativity and Productivity.
How You will Benefit:
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Be better able to recognize how anger
affects our bodies, our minds and our behavior.
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Be better able to use the
six-step method to break old patterns and replace them with a model for
assertive anger.
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Be better able to control your
own emotions when faced with other peoples’ anger.
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Be better able to identify
ways to help other people safely manage some of their repressed or
expressed anger. |
What You Will Cover:
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How
anger affects our bodies and our minds
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Manage
anger
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Express feelings appropriately
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Prevent a build-up of frustration
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Deal
with issues
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Staying calm |
