Course Description
This is a two-day workshop designed for those who work in support positions,
to help them improve their everyday performance in an office environment.
The two days will help you identify productivity pay-offs and priorities,
and build better relationships with those around you and with the person to
whom you report.
You will learn techniques for time management, and enhance those three
critical communication skills: active listening, skilful use of questions,
and an awareness of what your body language says about you. You will also
have the opportunity to develop some strategies for acting more assertively
and managing your stress.
How
You will Benefit:
·
Understand
the importance of and be better able to present a professional presence on
the job.
·
Improve your
ability to organize, plan, prioritize and self-manage
·
Improve
critical communication skills such as listening, asking questions and being
aware of body language
·
Develop
strategies for managing difficult people and situations
Recognize techniques
for being more assertive and managing your stress
What You Will Cover:
You and your self-esteem
-
Planning and prioritizing
-
Working in a team
environment
-
Taking control of
communication
-
Dealing with criticism
and anger
-
The stressors in your
life
-
Setting goals and getting
what you want in life
