Course Description
Edward Deming, the father of quality
management, has said that people can face almost any problem except the
problem of people. They can work long hours, face declining business, even
the loss of a job, but they can’t deal with the difficult people in their
lives.
The easiest way to deal with difficult people is to stay
as far away from them as you can, suggests Robert Bramson Ph.D.,
organizational psychologist, management consultant with Bramson Gill
Associates, and author of Coping with Difficult People.
Most people can’t avoid interactions with a
wide range of personality types, including some who are inconsiderate,
stubborn, incorrigible, inappeasable, indecent, or downright sleazy. In
fact, success sometimes depends on your ability to work well with all the
above. This workshop will help you identify some of the ways you may be
contributing to these problems and give you some strategies you can adopt,
at work and in your personal life.
Course Overview
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Reciprocal Relationships
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Dealing with Change
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The Agreement Frame
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The Ten Commandments of Change
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Preventing Problems
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Dealing with Problems
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Causes of Difficult Behavior
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The Five-Step Process
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Changing Yourself
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Why Don’t People do what They Are Supposed To?
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Managing Anger
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DeStress Options You Can Use Right Now
