Course Description
Essential Skills For Managers
and Team Leaders
It’s well understood that
the corporate culture and environment has changed dramatically over the past
few years. Top down management styles are giving way to “team clusters”.
Hard-nosed, authoritarian, tow-the-line-or-else tactics are giving way to
“coaching” and “mentoring” style of management as workers are gaining more
freedoms, given more creative leeway and decision making freedoms.
While there are many
positives that came with these changes it also encumbered managers and
business leaders with new challenges and options. It is becoming more common
for the manager & supervisor to be given the task of resolving conflict
among their teams and peers. Unfortunately, most
organizations inadequately equip their staff to effectively negotiate work
relationships and fail to show managers exactly how to mediate between
employees.
This intensive
2 day workshop puts the tools of the professional mediator into the hands
of managers to build better workplace relationships, enhance performance,
improve productivity, and cut the unnecessary financial costs of workplace
conflict.
Workshop Learning Objectives:
Determine when problems can
best be solved by Managerial Mediation
Prepare the best situation for
a mediation meeting
Learn the primary functions of
the manager-as-mediator
Negotiate agreements for long
term success
Who Should Attend:
This special course is designed for
department managers, supervisors, team leaders, members of self-managing
teams, and human resource staff — in short, for any employee who is
responsible for the cooperative work of others. It is also a great resource
for those aspiring to be managers and successful leaders.
KEY TOPICS
COVERED:
•
a better awareness of conflict and how to deal with it
• looking at personal ‘responses to conflict'
• workplace mediation structure and principles
• role-playing the ‘Brief Mediation' model
• reframing inflammatory language
• effective listening skills
• getting to the underlying issue quickly
• communication skills to de-escalate difficult situations
• win/win solutions
• how to remain impartial and professional
• how mediation can be used as part of personnel policies
