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Register Now
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Course Dates (9am to 4pm)
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Toronto |
Scarborough |
Mississauga |
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Jan 22/23 |
Jun 5/6 |
May 22/23
Oct 21/22 |
Course Description
"Your communication is the response you receive… If you are
not getting what you want, change what you are doing!"
This workshop will provide you with the communication tools to help you think on
your feet and make positive customer relationship decisions that drive both the
short term and long term success of your business.
This interactive workshop is for front line sales people and
service representatives who deal with the demanding and emotionally charged
world of customer service.
Learn powerful and effective customer service tools that will help you gain
control, clarity and power over the service process!
WOULD YOU LIKE TO ...?
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respond to emotional situations?
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Manage conflict with ease and control?
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Inspire trust and rapport?
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Develop profitable, long term business relationships?
You will learn how to:
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Diffuse the anger of an irate customer
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Flatten emotional responses
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Establish rapport and communication
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Heighten listening acuity
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Use language that guarantees information and outcome
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Quickly move to resolution and satisfaction
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