A full 3 business days
notice is required to change or cancel any course date.
Once payment has been
received, a credit will be held in your account if we have received sufficient
notice of your cancellation or date change (we do not provide refunds). If payment is by Tickets, the
Ticket(s) required will be returned to your account.
If insufficient notice
is received, the entire fee or Tickets for that course date will be charged.
There is no
charge for substitutions. If you cannot attend your course and cannot
provide the 3 business days notice, you can send someone else in your place with
no penalty.
Course Retake
If you cannot provide
3 business days notice of cancellation, you may take the course at a later date
at no further charge with the following conditions.
1. You must take the
course within 6 months of the original course date (no exceptions). After that time, the
full course fee will be charged again.
2. Registration is on
a stand-by basis only. If the course date you select becomes fully booked
you will be asked to choose another date, which must be within 6 months of the
original course date.
3. If you need to
change or cancel your free re-take course, we must receive a full 3 business
days notice of the change. If insufficient notice is received, this offer
no longer applies and the full course fee will be charged again, should you choose to
book another date.
4. This course is not
transferable to another person. It must be taken by the same person who
was scheduled for the original course.
5. This offer applies
to the same course only (same software program, same course level and the same
software version as was originally booked).
