A full 3 business days notice is required to change or cancel any course date.

Once payment has been received, a credit will be held in your account if we have received sufficient notice of your cancellation or date change (we do not provide refunds).  If payment is by Tickets, the Ticket(s) required will be returned to your account.

If insufficient notice is received, the entire fee or Tickets for that course date will be charged.

There is no charge for substitutions.  If you cannot attend your course and cannot provide the 3 business days notice, you can send someone else in your place with no penalty.

If you cannot provide 3 business days notice of cancellation, you may take the course at a later date at no further charge with the following conditions.

1. You must take the course within 6 months of the original course date (no exceptions).  After that time, the full course fee will be charged again.

2. Registration is on a stand-by basis only.  If the course date you select becomes fully booked, or if it is cancelled by us, you will be asked to choose another date, which must be within 6 months of the original course date. 

3. If you need to change or cancel your free re-take course, we must receive a full 3 business days notice of the change.  If insufficient notice is received, this offer no longer applies and the full course fee will be charged again, should you choose to book another date.

4. This course is not transferable to another person.  It must be taken by the same person who was scheduled for the original course.

5. This offer applies to the same course only (same software program, same course level and the same software version as was originally booked, or same softskill seminar title).